SECURITY

Enterprise-Class Security for Your Investments

AscendEX’s sophisticated security infrastructure and team were assembled with guidance from finance veterans and corporate-level experts, ensuring your assets and accounts are protected.

Industry-Leading Security

Cold Storage

To minimize risks from external threats, the majority of all deposited assets are held in offline “cold” wallets.

Defense-in-Depth

Every single on-platform wallet transfer passes through multiple layers of defense before finally completing, and access requires executive-level clearance and dual-control approval.

Multi-Layered Authentication

Two-factor authentication ("2FA") offers further protection, and all asset transfers require an additional layer of authentication.

Insurance Fund

Finally, AscendEX maintains a portion of its principal balance sheet to cover any potential loss of customer assets.

Cold Storage

To minimize risks from external threats, the majority of all deposited assets are held in offline “cold” wallets.

Defense-in-Depth

Every single on-platform wallet transfer passes through multiple layers of defense before finally completing, and access requires executive-level clearance and dual-control approval.

Multi-Layered Authentication

Two-factor authentication ("2FA") offers further protection, and all asset transfers require an additional layer of authentication.

Insurance Fund

Finally, AscendEX maintains a portion of its principal balance sheet to cover any potential loss of customer assets.

AscendEX Security Features

Customer assets are protected by AscendEX’s principal balance sheet in the event of losses due to a security incident

Dynamic hot and cold wallet rebalances ensure that a majority of customer assets are held offline at all times

Two-factor-authentication (2FA) prevents unauthorized access at the account-level

Robust know-your-customer (KYC) policies protect the integrity of the platform

Suspicious activity monitoring 24/7, updating in real-time

All trades are settled immediately from pre-funded orders

Sensitive personal information is stored in access-controlled data warehouses

Zero-trust security model—no SMS or phone account unlock

White glove support via always-on live chat and email comms

Common security questions

So you secure my account for me?

AscendEX prioritizes and invests heavily in security, but your own personal security measures are still vital. No amount of security on our end can prevent someone from reading your password on a sticky note. Take advantage of all of our security tools and ever-evolving safety measures, but be sure to maintain your own level of security and trust, too.

What is two-factor authentication, and why is it so important?

How do I create a strong password? Should I use a password manager?

More questions? We’ve got more answers

The Help Center is full of answers to questions about AscendEX’s security measures and approach, our investing philosophy, and much more. Keep reading and keep learning.